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Acorn Stairlifts Review
Acorn Stairlifts is one of the most recognized brands in stairlifts today. Acorn stairlifts advertises on television daily and has brought nationwide recognition to the brand and also to stairlifts in general. What most people don’t know about Acorn stairlifts is that they not only sell to the end user or the customer, but they also sell to a nationwide dealer network. In most cases we found that the consumer can get a better price by purchasing from a dealer rather than from Acorn direct. Acorn stairlifts also has a second brand that they sell called the Brooks. We did extensive research on both models and found that the Brooks stairlift is the exact same stairlift except it is a slightly different color (beige) compared to the Acorn (gray). The internal parts are identical and most of the time we found the Brooks stairlift was much more affordable. If you have a question about pricing send us an email below and we will send you the info we found on pricing. Below is our four step review of the Acorn Stairlift. We also added a review for the Brooks stairlift as well. Click on this link to view our Brooks Stairlift. Brooks Stairlift Review
Step #1 Review of Acorn Stairlifts from a Acorn Dealers View
We contacted three Acorn Stairlifts dealers and found the same response from each of the companies. Each dealer had nothing bad to say about the Acorn Stairlift product. In fact they praised the product saying that it and the Brooks Stairlift is one of the best stairlifts on the market today. They all agreed that purchasing from Acorn Stairlifts direct was a huge mistake for a customer. They pointed out that every complaint online about Acorn Stairlifts was due to Acorns lake of customer service after the purchase and during the purchasing process. Acorn direct sales staff is pushy and aggressive. Then once the purchase has been made then getting service was next to impossible. They told us the reason for this is because the Acorn direct offices aren’t even offices. In fact they are just a salesmen and a tech for even the largest cities. So if you have an issue with your stairlift new sales and installs are the priority over current customers service requests. Obviously with a product that you rely on heavily for your mobility you want service and you want it fast. The dealers on the hand have multiple techs and can often get to you the same day. The strangest part of our review of the Acorn Stairlift dealers was the pricing. We price checked Acorn Stairlifts direct and three other dealers. Every time the dealers were cheaper, but gave us a better warranty. Acorn Stairlifts direct wanted to charge us hundred of dollars for a service contract that 2 of the 3 dealers gave us for free! Sometimes it makes sense buying direct from the manufacturer, but in this case it does not. We really felt all you are doing is paying more for all of those expensive ads on Price is Right! Want the best price that we found? Send us an email request below and we will send you the info.
Step #2 Technician Review Acorn Stairlifts
The technician review of the Acorn Stairlift was pretty fun. We contacted three companies including the manufacturer and requested a service. Two of the companies that were not Acorn Stairlifts, but dealers of Acorn Stairlifts said they could get to us the same day. Acorn Stairlifts direct on the other hand said they could get out in TWO WEEKS! Next we decided to call three more Acorn techs and get the rundown on the product. These technicians don’t just work on Acorn Stairlifts. They work on all major brands including the Brooks Stairlift. Each tech had nothing but great things to say about the Acorn Stairlift and Brooks Stairlift. They first informed us again that they are the exact same unit. Basically if you buy an Acorn you are just paying more for the name and nothing else. (example Dodge/Chrysler or Chevy/GMC) The techs said that once the Acorn Stairlift goes in it rarely has any issues. Basic maintenance every 2-3 years such as new batteries or lubricating the steel track. We did ask about the board inside the unit. We found a bunch of websites online saying the Acorn Stairlift has major issues with there boards and when they go bad it can cost you an arm and a leg. The techs said that the Acorn stairlift actually has less issues with boards then other brands. One tech who has installed hundreds of units said he has only replaced one board in 5 years. The tech said that some technicians will replace the board without trouble shooting the real issue because they are not experienced enough. So I guess the lesson here is make sure you use a reputable company with trained technicians. Overall the Acorn Stairlift was very well liked by all of the technicians that we spoke to. They also told us whatever you do, do not buy an extended warranty. They said the product is so good that you are just throwing your money away.
Step #3 Seniors Review of Acorn Stairlifts
We found three seniors that own an Acorn Stairlift. All three owners were very happy with their Acorn Stairlift. Each one had nothing bad to say about the Acorn Stairlift. The units were all running smoothly and non of them had any tech issues except for standard maintenance. The strangest thing we found out form all three was the discrepancy between the amount they all paid for the product. You would think that all three paid about the same for the product. Not only did they not pay the same amount, but in one case the Senior paid double! We couldn’t believe that someone could actually pay double the amount that the others paid. The senior didn’t get any extended warranties or extras. The moral of the story here is do your research on pricing. Just because you are buying direct from the manufacturer doesn’t mean you are getting the best price. If you want to know were we found the best price send us an email request below and we will forward you the information. Literally it will save you thousands.
Step #4 Overall Review by Senior Reviews Acorn Stairlift
Overall the Acorn Stairlift and Brooks Stairlift are top quality stairlifts. They have a modern design with great quality and an even better track record of being hassle free after they are installed. Even though the pricing of the Acorn Stairlift was not consistent, you can still find it at a great price if you do your research. One of the Senior reviewers actually had a unit that was 15 years old and was still running strong. The only work she had done to the unit was change the batteries. Overall Senior Reviews gives the Acorn Stairlift a 4 out of 5 stars. We would have given it a 5 out of 5 like we did the Brooks except we were not happy about the customers that purchased direct from Acorn and didn’t get the service that other customers received by purchasing from independent companies. Do yourself a favor and request our pricing info below. It will save you thousands of dollars. Make sure you let us know what product you want the pricing info on in your request. Just a side note, when talking with the technicians they did ask us to add that the Acorn Stairlift straight stairlift is very different then the Acorn Custom Stairlift. They said the Acorn Stairlift that is straight is a solid lift that has very few issues. However the Acorn Custom Stairlift is a whole different animal that unfortunately has a lot of issues and only Acorn Stairlifts Direct can work on them. We have decided to review the Acorn Custom Stairlift in a future Senior Review. Please check back with us in the coming weeks for the Acorn Custom Stairlift.